357 N Rodeo Dr, Beverly Hills, CA
Being an enormous fan of Salvatore Ferragamo you failed big time. This was my first time at this Salvatore Ferragamo location in Beverly Hills. As I used to be in the realm I decided to stop by. The minute you walk in you are not greeted in any respect. After trying round I needed help. Finally after almost 10 minutes a sales affiliate stated how can I assist you. So I informed the sales associate that I would like to buy a pair of footwear and some colon. Another 10 minutes goes by and no assist. I used to be considering the sales affiliate obtained busy. Positive enough my nephew ended discovering any person else to help me. If you’re in search of customer support don’t count on it here at Salvatore Ferragamo. I am the last person to ever complain about service. I ended up getting no service. If you see people strolling out of the shop that tells you something. I’m an enormous fan of Salvatore Ferragamo. The customer support must wake up. I haven’t any plans ever coming again to this location of Salvatore Ferragamo. You’ve city lot parking and meter parking.
That is my go to luxury model in the case of footwear, wallets and mens baggage. I used to be all the time fond of this italian brand for its simplicity & wonderful leather. The shop on Rodeo is nothing completely different. Sales associates are all the time welcoming and useful, mind you, I at all times gown down (sweats or basketball shorts) when I go to those boutiques and nonetheless get handled nicely (then once more, I never actually am dressed up lol). They usually have most items I like out there and so they always go out of their means to supply me with a brand new piece & not the display.
Incredible customer service not like the Beverly Middle location. James Samandary is great! Lovely instance of how one ought to value their prospects.
Really poor experience. I purchased a wallet from Vee and was overcharged $100 as a result of merchandise being within the fallacious field, as they have an odd approach of paying away from the customer. I had to come back into the store the next day to get a price adjustment, and never one person apologized about overcharging, not noticing the item was incorrect, or me having to come back again to the store. The South Coast Plaza retailer gives much higher experience, and when there are this many gross sales people milling about with nothing to do and everybody ignoring poor customer remedy there’s a real subject of service level at this store.
i purchased a belt 2 sizes too giant on the outlets for $70 (half price), they usually advised me to go to the boutique store to get 2 extra holes punched in. once i got to this retailer, they snootily gave me a lecture on how bad it could look if they punched the holes and informed me to go to a shoe smith so they can do it for $forty. Well, that may defeat the purpose of buying the belt at a low cost in the first place. I insisted on them just punching 2 extra holes on the belt. Nicely, they did it for me, however I believe they purposely made it look actually ugly to prove their point. It’s like they didn’t even attempt to align the new ones to the unique ones……. wow…. great customer service…. I do know I purchased the belt at a low cost, but still, I didn’t expect them to damage my Ferragamo belt.
An worker was extra concerned with chatting together with her male pals than serving to me. I confirmed the rep a picture of the sneakers I used to be looking for then she left, which I assumed was to seek out them for me – however as I was shopping the shop’s different objects … I saw the same rep speaking with her pals as a substitute of working. Speaking with her associates was more vital than helping a paying buyer at a excessive-finish store I guess. The poor professionalism of this employee is an instance of why some brick and mortar stores fail or lose loyal customers. I purchased the shoes I wanted after another employee helped me discover them!!
I’ve by no means seen a lot Ferragamo in my life. This retailer carries completely all the pieces you’ll be able to think of. They even have some things that are not obtainable online either. The staff is very ferragamo belt archives knowledgable too. I had a few questions regarding their merchandise and two of their staff helped me out completely.
I like to walk around a retailer feeling like a homicide suspect…. Not. Each room I went into I used to be adopted by safety like I’m about to steal one thing. Its one thing if its a sales affiliate asking you however its a wholly totally different factor when security asks you when you want anything each time you’re taking a step. Anything I might have purchased that day I am going to buy at another retailer.
I first stopped by on a weekday to attempt on a pair of heels in a ferragamo belt archives half size smaller than what I had beforehand bought. The sales lady was very useful and attentive, offering her suggestion that the sneakers usually run true to size and the patent leather doesn’t stretch. I stopped by again over the weekend with my fiance to seems to be for a pair of males’s sneakers. We were there for about 10 minutes and never as soon as did a sales affiliate supply their assist. We have been looking to try on a few pairs of sneakers and presumably make a purchase order, however several people walked by with out even a look. I do not know what’s up with the service at most of the shops on Rodeo Drive, but the customer support just is not up to par. I am going to take my business somewhere else.
These guys are nice right here. Purchased many items here that last without end. Purses, women’s and men’s footwear are comfy. Generally they’ve gross sales gadgets which can be very good deal. Typically their leather-based items are a fraction of the opposite massive designers and in addition final rather a lot longer.
The merchandise I was eyeing was now not accessible on-line. It’s a flap shoulder bag in new bisque coloration. I was not expecting to seek out it in any Salvatore Ferragamo retailer however they have it on this one. The sales affiliate was also very helpful and accommodating. Undoubtedly a retailer to go to when looking for a vast collection of Salvatore Ferragamo items.
TOM was extraordinarily rude. I used to be purchasing for sunglasses for myself and a wallet for my fiance. Working with one other female consultant who was nice, he came by on each situations and urged I take a look at another retailer or take a stroll and suppose about my buy. Tom needs to take a stroll out of his behind. Positively won’t store here once more.
Red shoe packing containers reign supreme in my closet. Certain, Ferragamo sneakers aren’t all the time probably the most “hip” or “trendy” however they’re all nicely crafted, lady-like and will last you years to return. The semi-annual sales supply nice reductions on many kinds and i swear not just on the uglier ones. In addition they supply shoe stretching in retailer and can mail your well liked ones to the restore shop in NJ to get fastened up if essential. I’ve all the time discovered the staff here very pleasant and useful. Get on Jame’s mailing listing and he ship all his customers footage of the whole assortment now and again. This is extraordinarily useful when the sales come around and also you need one thing that catches your eye both mailed to you or held for you right away. Otherwise poof they go!
My experiences with this retailer have been nothing but nice! The employees is very friendly and willing to help. Their clothes and footwear are of the highest high quality and if your lucky you will discover issues on sale! Positively worth exploring while in BH. There are a number of parking garages close to by with free two hour parking. Rating!
James! James! James! …Greatest salesperson!!! He was so useful & friendly! I might by no means store with anyone else & I want extra salespeople had been like him. I ended up shopping for four pairs from him, even though I walked in with the intent of solely buying one. He seemed to learn my fashion, & introduced out sneakers for me to have a look at that I would like. Properly clearly I preferred them! He wasn’t pushy in any respect though with the pairs I didn’t like & didn’t even pressure me to buy the ones I was not sure of. He simply offered to put them on hold while I thought about them, then I might name him & he’d ship them directly to me. Absolute sweetheart!! Made buying a pleasure, & I highly advocate you ask for him!!!!! Thanks James!!!!!
One in every of my favorite stores to explore on Rodeo!! So in love with their handbag and shoe assortment. I’ve been eyeing this ballerina sneaker flat for someday and at last was in a position to choose it up in retailer. Received it it the plume coloration. They also have extensive variety of their handbag collection. Most likely the area I spend essentially the most time browsing. My favourite fashion is their sophia bag. Never depart dwelling with out it. Workers is nice here. Always useful in helping me discover what I’m looking for.
Am I getting previous I at all times considered Ferragamo as an old lady brand. You understand, like high quality leather in musty designs, silk scarves in wealthy lady prints, costly excessive-collared clothes made for the wardrobe of one Lucille Bluth. However when Matt B. and i hit Rodeo to buy for anniversary gifts, I spotted mine from the road in a window display. Well carried out, Salvatore. I used to be wanting particularly for a versatile black clutch. I might been on the lookout for months and nothing else had really caught my fancy. I stopped in and regarded on the Ferragamo and spent the subsequent couple hours browsing with Matt for his current and other candidates for mine. Before closing time, we came back and bought it. It’s a stupendous black leather-based clutch, structured and sleek with a glance not unlike that of a really nice e-book cover. I am thrilled with it, even if this implies my tastes are a bit older than they was once. The store was properly organized, clean and fairly. I still suppose numerous the wares skew rich older aunt, but I am pleased with my buy. We have been helped by a terrific gross sales associate named Jimmy. He was actually friendly and helpful, exhibiting us not only the clutch however a selection of men’s wallets for Matt, which we did not find yourself buying at Ferragamo. Matt and I don’t shop on Rodeo fairly often, but after we do it is nice to have some welcoming service. We aren’t old or decked out sufficient to be taken for serious consumers, so it could be simple to dismiss us. If we ever do decide to purchase one thing at Ferragamo again, I am going to make sure to provide Jimmy a name. Possibly subsequent anniversary I’ll get a hankering for a cashmere turtleneck to hide those unsightly throat wrinkles.
Nice customer support and males’s shoe choice. You’ll be able to order customized made shoes in store.
So horrible customer service. I’m ready over one yr to be accomplished repairing my watch they usually said to me ready two weeks and right now, they said wait two months extra. Is it make sense to you Also, they By no means contact me back Till I name. Simply purchase the other brands. So ridiculous.