14 Photos & sixty three Evaluations
They are no longer positioned at the deal with offered above! (This overview is for his or her relocated store scross the street inside valley honest. .. Will transfer overview as soon as the new business turns into out there on yelp) Came right here right this moment and received implausible service by the older, tall/lean gentlemen. I didnt catch his name as he just helped me with a return, however i must say. … His service topped all other associates id come throughout working in high end retail outlets. Because of him, im contemplating taking my business right here instead of different model named shops i normally shop at the subsequent time i really feel like treating myself out. Thanks for making my day with your unbelievable attitude and impeccable service! Each thumbs up.
I not too long ago went to buy a bag and the gross sales affiliate was extra concerned with the purchase reasonably than find out about their baggage or merchandise . Ought to you understand more than the buyers about your luggage to ensure that the customer to make the very best buy determination Hmm
First time at Ferragamo at the moment. Was greeted promptly. The shop was clear and I like their selections. The SA was useful as well. She was not pushy. One thing that was bothersome was when, upon check out, a male SA made a remark to the feminine SA reminding her about their gross sales contest in front of me, asking, “what number of of these had you offered right this moment ” this made the merchandise I purchased seem nonexclusive and i felt like a sale to them. It was an inappropriate time for that dialog. Nevertheless, I’d nonetheless test them out again as a result of I like their selections… however will be sure that I do know what I will be purchasing for ahead of time.
I have been purchasing at Ferragamo ever since I was a little bit woman, and that i recall accompanying my grandmother throughout her visits to Ferragamo stores to buy her sneakers. It suffices it to say, I am intimately aware of the brand, rising up seeing both my grandmother and my mother, donning Ferragamo merchandise, and having the brand as my private favourite too. It comes as a shame for me to have to mark down this location on account of the next motive: I got here right here on November 4, 2017, with a buddy. We browsed for a bit of bit, when, sometime during our perusal, a gross sales lady approached us to ask if we would have liked any help with anything. I declined politely, until I decided to ask about a new colour for their Spring 2018 line, and if they would be carrying some other leather-based merchandise in that colour, other than that one bag in that specific shade, on display on a shelf. The gross sales lady mentioned she had no idea. Okay, that is fantastic. I moved alongside to another a part of the shop–this time, their hairbands section. For this occasion, I requested the gross sales lady in the event that they were carrying hairbands in more colours. Slightly than a simple “No”, the sales lady told me that Ferragamo “doesn’t carry hairbands apart from black and brown”, with a sort of “as a matter of truth” tone to her voice. I didn’t hassle reasoning out along with her that I personal a pink Ferragamo hairband, and just dismissed the err on account of her being a brand new employee, but for a brand identify similar to Ferragamo, I will not be as patient of a buyer as I would be for say, a retailer equivalent to Kate Spade, a mid-tier model.
This overview isn’t in regards to the Ferragamo model because I’m a giant fan. That is about this explicit retailer inside Valleyfair. On Monday I went searching for a current for my girlfriend. I know she loves Gucci however decided I might look contained in the mall first to see if I discover anything completely different. Getting able to go purchasing, I already knew to put on something good as a result of these shops are very judgmental. I wore nice Joe denims (no holes), excessive heels, a nice sweater, and for the icing on the cake- one in every of my Louis Vuitton baggage. I am Asian and i went with my friend who is a really handsome black man who dresses very nicely. When i walked into the shop, the security guard (black suit) and one other affiliate were standing proper subsequent to the entrance and didn’t greet us. As we walked further into the shop, one other associate (Asian) got here up behind us, but didn’t say anything. I stopped at the luggage and appeared and one other lady (white) in denims and a t-shirt got here and stood subsequent to me and the Asian gross sales affiliate promptly greeted her and asked if she wanted any help and she stated no. I then left and walked deeper into the store to search out my friend. The Asian sales associate then adopted me to the again the place the men’s sneakers had been and stood there and watched us. I grew up within the south and undoubtedly know the way it feels to be followed and watched for no motive. I instructed my friend I didn’t see something and we left. I ended up buying a number of issues from Louis and Gucci. My level is, don’t decide a e book by its cowl. Be a bit of respectful. I would also suppose that in case you suppose someone goes to steal one thing you’d acknowledge them, in order that they know you’re watching. This was probably the most ridiculous experience I’ve ever had inside a store. Y’all have to step your sport up. Have customer service coaching , or just get higher gross sales associates. I won’t be procuring at this location and that i hope different individuals will not put up with this bulls*it either.
Must have been an off-day for the SAs at this location…Sunday midday in a mall Went in and asked to try on the Vara and Varina sneakers. SA disappeared for 10 minutes and then took a cellphone name with another buyer on the lookout for repairs. Meanwhile, there were no other prospects in the shop, and a pair of different SAs roaming round that made no contact. After she received off the phone, she then chatted with another SA about a private issue and briefly glanced at me, then stated she’d get more shoes – with no clarification as to why there was a delay or so much as a smile. Ended up just leaving.
Nice CS and products. I initially came in to affirm that the shoe size I had picked for an exotic merchandise, only accessible on-line, fit. It didn’t. They had been very patient with me, getting multiple sizes of comparable molds find the proper fit and giving good advice, after which ordering what I wanted. When i determined final-minute that I wanted a distinct colour, they swapped it out with no issues. I used to be in a position to return the shoes ordered online without making a visit to the UPS retailer. There was no pressure to purchase they usually had been by no means pissed off by my indecisiveness. Shout-out to the supervisor Almichael for creating such a relaxed surroundings.
Why would a purse costing $1600 will break inside few months. The hardware is made from cheap materials and it broke. The store refused to provide the price of shipping and repairing the hardware. If I give the purse for repairs and so they cost me outrage quantity, then I will be compelled to pay. Why the shop would not provide us the restore store title so that one may take it there and get the cost of repairs. Don’t buy from this firm.
I walk into this place as soon as a month… this place is the worst… zero customer service — no greetings, nobody approaches — they just stand around. Individuals needs to be fired — or this retailer ought to just close down.
I might have given zero if Yelp permits me. Very dangerous service. Everybody was busy servicing sales potential. I was strolling in, asking to scrub my wallet. The lady working there simply greeted me after which ignored me, busing serving one other man who was seemingly to purchase.
Placed a made to order driver sneakers in April and was informed it would take 10 weeks and bought it virtually 17 weeks later. No one instructed me in regards to the delay until I referred to as. The drivers look great and that i love it. The general manager made up for the dangerous expertise.
Nice customer support provided by a very capable gross sales affiliate, Maggie. She did point ferragamo mens zipper wallet out the option of enrolling my buy in the free 1 12 months warranty accessible on my purchase so I am going to have to offer them additional star subtracted from the review below. I shopped here because Gucci not had the shoe style I might wished, this store exceeded my expectations.
This evaluate is for the sales assistants. My mother and i went to the mall and stopped by Ferragamo each dressed down. Be warned, in the event you seem like a mere Silicon Valley mortal, the ladies will frown upon you. We had been greeted by a false “whats up”, we greeted back and went to browse. I confirmed my mother one of many handbags I assumed she could like, one of many gross sales assistants shortly walked over and asked if we needed any assist. I mentioned “just trying, thanks” she said “let me present you that bag”. I politely declined since I am the type of shopper who likes her house. She forcefully said she would present me the bag as if my palms have been dirty and I could not afford the bag. I am sorry ma’am however my fingers had been clean, I might appear to be a typical everyday individual but your caught up angle was not necessary. Evidently we took our business elsewhere.
Their customer support is just the perfect. I walked in with shorts and a t-shirt they usually nonetheless took care of me. There is that this one italian worker here, he is the happiest man ever. He talks like he gained the lotto daily. This guy makes me want to buy one thing from right here. Whenever you meet him, you may know what I mean. Very clean, every thing is properly displayed. No stress.
I love this Ferragamo location. It is new and effectively organized. Was helped by Lorenzo, the overall supervisor. Lorenzo is aware of his stuff. He’s visited the manufacturing facility in Italy and knows the Ferragamo way of life. Very good service My bf and i picked up some loafers and gancino belts. They’d the whole lot in our dimension! Salvatore Ferragamo is the best at high quality and craftsmanship.
Very disappointed with the costumer service supplied at this location, I went in the shop with a pal yesterday looking for a current for Father’s Day, for the reason that moment I stepped in the store my buddy and that i observed considered one of the staff following us round the store looking at us as if we have been going to steal one thing, I received on the telephone and walked towards the clothes for privacy and he stored staring at me and following me asking if I needed assist time and again, I want I’d’ve requested for his identify but I did not, he regarded like he was one of the managers which is much more disappointing, after I payed for the belt I got I mentioned to the gross sales person that helped me what was happening and the way it was tremendous uncomfortable, he didn’t say anything he simply pretended I did not say something, definitely not going again to that location, being Latino does not mean I can’t afford Salvatore Ferragamo and it defiantly does not imply I went there to steal.
Nice customer service. I came in looking like a bum sooner or later they usually still helped me instantly. Michael was very helpful despite the fact that I did not buy something that day. I came again the following day and bought two issues from him. I had to ship one merchandise out and he was more than prepared to make all the pieces very easy. The shop is a bit of bit smaller than other shops I have been to but the service is what I come for.
Throughout this busy weekend, we dared to do our personal Christmas shopping, and i imply for ourselves solely…… We walked in and had been instantly greeted by the sales peeps, everybody was so nice…… Alex was this younger handsome salesperson that attended to us……we selected a pink bag, one of many newer selections out this season….. They’d a fantastic choice on the sale facet (30% off), but did ferragamo mens zipper wallet not really feel the opposite colors…… I must say this season really has some beautiful coloration bags and wallets, might have to return and get that deep blue square handbag with the matching wallet……so fairly….. One other quick observe to add, this retailer is situated on the Santa Clara side of Westfield Mall, so that you get a free bag vs. paying the ten cents…..bizarre…….however grateful……
Great Customer support each time we’re in here. Minus one star as a result of nobody ever told us we can enroll so our names could be in the system and if the item get broken, they can repair for us within. Oh nicely!
Humor my snob side for a second, but Ferragamo has really gained me over with its quality, craftsmanship and wonderful gross sales twice a year! I discovered stated gross sales when I used to be in Vegas final year and considering that I simply bump into some random good fortune. Things were priced SO nicely, both the bf and i ended up shopping for one another sneakers (ha!) Quick ahead one year, having now gotten notifications of the gross sales, I knew exactly what it is I wanted to hit. They really had some amazing objects on sale, particularly for men and their ladies’s line was not bad either. I love their flats so definitely had to select up another pair at such nice offers. I actually was turned on to Ferragamo by a gf who was slave to their wallet / clutches. On the time I assumed it was nice but it surely wasn’t something I needed. Now I understand the simplicity, performance and the finesse of their designs! I am definitely a huge fan of Ferragamo and this store is particularly improbable for location and selection.