645 N Michigan Ave, Near North Facet, Chicago, IL
I like coming into this retailer! Everyone seems to be so friendly and also you get just the correct quantity of consideration. It looks as if their inventory room is actually in the basement and so they never complained once once i wanted to attempt different sizes thus sending them up and down. Ricardo was hilarious and had great suggestions whereas respecting my opinion and funds. A Michigan Ave should!
I was at this retailer on Saturday about an hour before they closed and my experience was essentially the most disappointing experience at a Ferragamo. I’ve been to several Ferragamo places, each domestically and internationally and this one was the worst I’ve ever been. I take my important different on two shopping sprees at Ferragamo annually since she loves the model and we usually spend north of 10k at every of her sprees nonetheless we spent 30 minutes at this location and never a single affiliate approached us offering help. Which is disappointing. Towards the tip we went to the second floor and two of the associates were on their phones the entire time. Needless to say we left with out buying a single factor, which is a first at a Ferragamo store. We merely went throughout to Nordstrom to get our Ferragamo repair. Hopefully administration reads this assessment and retrains their staff to the Ferragamo commonplace we’re used to.
Daniel is top-of-the-line salesperson we now have had the pleasure to work with at many shops. Very attentive. He sends me ideas for my spouse earlier than her birthday, Christmas and Valentine’s Day. He let’s me know about sales and tries to get us the perfect deal possible. We like Ferragamo clothes but the staff makes this retailer better than most.
This review is long overdue. I like Ferragamo products rather a lot. I used to come back to this retailer all the time to purchase gifts for my husband who is also an enormous fan of this brand. Unfortunately, my expertise with the Chicago store was not so optimistic. The manager, Jason, is super nice. Nevertheless, one of the sales individual in the man’s division was very rude and unprofessional. I imagine that her identify is Caitlin or one thing. It is unlucky that the store has to lose prospects due to the unprofessional behavior of one of the staff.
Blatantly horrendous service expertise as we speak. I called in to the store this week to verify that the 2 pairs of $seven-hundred shoes I bought on-line could be returned and re-bought in store attributable to a size change. My inquiry was finally confirmed a day later and I was invited in. After driving 45 minutes from the suburbs, a brand new arrogant in retailer rep uncaringly informed me they could not assist me as a result of “his supervisor stated so.” A number of easy questions were met with embarrassingly low competence, so relatively than waste extra of my time and energy I think I will just persist with Magnanni’s from right here on out.
Properly due to Olger, I can barely get my espresso down after seeing pics of his furry toes! So you either like Ferragamo or you don’t! I occur to be on the aspect of loving their sneakers. My favourite is the traditional low leather-based pump with the signature matching bow and gold hardware. I don’t put on them the normal way with a St. John knit. I rock mine with skinny jeans and typically boyfriend denims. I’ve only had quality experiences with the store. Yes, the Pelli water is a pleasant touch however for me, I discover the sales staff to be professional but not in any respect snooty. I’ve had a few of their sneakers for over ten years and apart from a heal replacement they’re still going strong. My husband has two Ferragamo belts and each are still looking and working great after 15 years. Yep, they offer high quality leather merchandise that lasts and the look is basic.
Yeah they’ve all your Ferragamo needs, however sales workers is rather annoying. I came in decked out in ‘gamo holding my thousand greenback briefcase and when I used to be browsing there was a sales rep following me around. Bruh. Nordstrom.
The supervisor, Jason reached out to me after my poor procuring expertise. He apologized for his associate’s conduct. Most significantly he took the time to take heed to me over my frustrations and issues. I will definitely not use the identical sales affiliate again however I do recognize Jason’s effort to make it proper.
I am the toughest client to probably upset, but what I experienced Sunday May twenty fourth was unacceptable. The store was completely stunning, however the service was discpicable. If not for the product I’d have given a 1 star. I by no means thought a retail site could truly hurt somebody’s feelings as they did with my buddy I was 21st the placement with. All I should say is Each SINGLE Customer should be handled the same it doesn’t matter what the workers count on. So sad that in this day and age we nonetheless face discrimination on age, gender, or race.
(Honestly this is a one star review for the unhelpful administration at the Ferragamo Chicago Retailer – Jason Ross / Megan not sure of her last identify) My husband bought a pair of sneakers from this Ferragamo store back in July of 2013 – this past Might he began to experience this odd clicking noise from inside the sole of the shoe to which we determined to bring them into the store for repair. Jason (the director) mentioned that we would have to point out proof of buy and pay $145.00 to restore the shoe. (The $145 would cowl sending it off to their repair heart). Less $145.00 and a month or so later, we received the sneakers — the clicking persisted. I referred to as Jason again (clearly annoyed) expressing my disappointment that we had paid a premium for the footwear and for this repair. He mentioned that he was going on a week vacation however we could bring the sneakers in and speak to the manager of the store. We did so later that day, to which Megan (the “supervisor”) informed us that she spoke to Jason and he said that there was NOTHING they could do to help and reimbursed us for the price of the repair. We asked for a contemporary pair of shoes: No. We requested to be reimbursed for the initial purchase: No. We requested if they may supply us Any other solutions – None. After having left the store disheartened, my husband and that i have been again to square one. From there, I called Ferragamo US Corporate and explained the scenario. Carmen Maduro could not be extra helpful. She requested me to ship the shoes in and sent us a fresh pair to replace the clicking footwear! What a doll. Honestly, if it were not for Carmen – I might have misplaced full religion in this expertise primarily based on poor customer support. When you work in an industry the place carrying luxury manufacturers are a should we will likely be reconsidering ever shopping for a Ferragamo product once more because of Jason and Megan. I can definitely let you know that I will never be returning to the Chicago store once more.
Horrible service. I love the Ferragamo Varina flat and was looking to buy a brand new shoe for the fall…but apparently the sales women were too busy discussing their lunch order and fighting over who was treating to pay their prospects any attention. Can be buying my Ferragamos in Boston from now on. Pretty sad when this sale would have been exceedingly simple.
The service is okay ferragamo salvatore malaysia in case you are gonna buy something from the shop, they are going to pretend to be nice till the purpose you find yourself buying nothing the place the service just goes downhill. And for those who ever wanna repair your footwear given you probably did nothing wrong with it (e.g the bow falls off by itself), they’ll cost ridiculously sum of money to have it fixed and blame you for not being careful while walking. The cash you paid on your sneakers and the service you obtained are on completely different tiers. If Ferragamo retains operating their business like this, I’m positive there will be in the future that folks will get bored with their providers. A minimum of for me, I will not store at Ferragamo ever again!
I have bought a number of Ferragamo products for myself and significant different together with: 2 wallets (males’s and ladies’s), three pairs of sneakers (2 women’s 1 men’s), and a males’s belt. I’ve clearly seen a distinction in high quality between the males’s and girls’s products. I purchased the males’s wallet over 4 years ago and it still appears to be like like new with none particular care. I purchased the girls’s wallet 2 years in the past and the Varina bow on it is torn up and the top coat on the wallet is peeling off. I’ve by no means heard of a $500+ wallet falling apart in such a short period ferragamo salvatore malaysia of time (about 1 12 months before injury started to point out). The footwear I purchased less than a yr in the past are black, patent leather-based pumps. They developed creases within the toe field inside a few months, even with use of shoe timber and minimal use each week. The caps on the bottom of the pumps have come off, revealing the steel. I have despatched the sneakers to the cobbler and the repair only lasted 2 weeks earlier than the metallic confirmed once more. My different pair of footwear are Varina flats and, until you stroll outdoors with out the chance of anything getting on your sneakers, the bow will get dirty inside a couple of months, even with gentle use and use of a cloth bag for storage. I contacted corporate customer support and the wallet is irreparable and was not provided to be changed. As for the sneakers they mentioned they may recommend an authorized repairer. Not the customer service I might expect for having spent a lot money on these merchandise and having them fall apart in such a brief amount of time. The males’s products have held up extremely nicely. All have been purchased over three years ago and still look great with none sort of particular care given to them. I will never purchase girls’s Ferragamo products again and have been deterred sufficient from the customer service to never buy the males’s merchandise once more.
I am going to sue this place because my toes got damage bleeding from those footwear and they refuse to return them
The standard of service right here was wonderful. I did not stroll into the shop with anything specific in mind, but since the staff here was so helpful, I ended up picking out some flats (my first pair of Ferragamo footwear really). While I was looking at shoes, the workers was very energetic and pleasant, which did not make me feel dangerous for attempting on so many pairs to find my favorite ones. They have been provided helpful advice and recommended some other products to assist me match the shoes. I did not really feel pressured to purchase at all by the workers since they were very professional, and solely bought a pair of flats ultimately. They also sent a “Thank you” card to my house afterwards – what a pleasant touch to the quality service! I additionally made a visit to the Prada store on Oak. Although I appreciated the products there, the level of service was just not comparable. There was no personal touch at Prada – gross sales reps dropped generic comments and appeared rather a lot less enthusiastic. I perceive that Prada is a extra luxurious model, and that most likely led to the indifference of the sales rep, but I wish they might supply some extra private and excessive-quality service like Ferragamo on Michigan.
It is a lovely upscale flagship store for Ferragamo with males’s sneakers and clothes upstairs and girls’s downstairs. The collection of products varies with the seasons and by no means disappoints. If you liked this article so you would like to obtain more info concerning Salvatore i implore you to visit our web site. Caitlin, upstairs in males’s sneakers offered excellent service particular-ordering even sale objects from another retailer. She was gracious, helpful and efficient, an absolute pleasure to work with in each respect. Ferragamo high quality is unparalleled and i extremely suggest this retail location.
Let me begin with the truth that I’m a shoe lady. I was pleased to buy cute footwear almost wherever, however then began courting somebody that got me hopelessly addicted to this place. Whereas the man is gone, the love of this brand, and especially this store stays. Scott and Jason are fantastic and deal with me like an extended misplaced good friend after i come to the store. If only I might afford to shop here extra. Rattling me and my have to eat and pay bills!
The Hubs was on a loooooooonnnnnnnnnnnnnnggg mission to find sneakers for our marriage ceremony that ended here. The sneakers were GORGEOUS. Lauren was the SA that labored with us right here, and she was very nice. Wait although….to be honest, they obtained me with the free Pelligrino once i walked in. I am simple that method. LOL
Nice place for mens leather items and sneakers. Very polite employees in case you walk in with somewhat confidence and look like you’re willing to spend some money. I purchased a very nice black/brown reversible belt with a shiny double gancio belt buckle. Good for a suit or casual. Will definitely come again at some point to purchase a pair of loafers. Solely draw back is that it’s much smaller than different Michigan ave shops but they’re renovating at present.
Great service from supervisor Jason. Short on inventory for shoes and belts.