645 N Michigan Ave, Close to North Side, Chicago, IL
I love coming into this retailer! Everyone seems to be so friendly and also you get just the correct amount of consideration. It seems like their inventory room is definitely in the basement and so they by no means complained as soon as after i needed to try different sizes thus sending them up and down. Ricardo was hilarious and had great recommendations whereas respecting my opinion and budget. A Michigan Ave must!
I was at this retailer on Saturday about an hour earlier than they closed and my expertise was probably the most disappointing experience at a Ferragamo. I have been to a number of Ferragamo locations, both domestically and internationally and this one was the worst I’ve ever been. I take my important other on two buying sprees at Ferragamo every year since she loves the brand and we usually spend north of 10k at each of her sprees however we spent half-hour at this location and not a single associate approached us providing assist. Which is disappointing. In the direction of the top we went to the second flooring and two of the associates have been on their telephones the whole time. Needless to say we left without buying a single factor, which is a primary at a Ferragamo retailer. We merely went throughout to Nordstrom to get our Ferragamo fix. Hopefully administration reads this evaluation and retrains their staff to the Ferragamo normal we are used to.
Daniel is one of the best salesperson we’ve got had the pleasure to work with at many shops. Very attentive. He sends me ideas for my wife before her birthday, Christmas and Valentine’s Day. He let’s me find out about gross sales and tries to get us the best deal doable. We like Ferragamo clothes however the employees makes this store better than most.
This assessment is lengthy overdue. I like Ferragamo products a lot. I used to come back to this retailer on a regular basis to purchase gifts for my husband who can also be an enormous fan of this model. Sadly, my experience with the Chicago retailer was not so constructive. The manager, Jason, is super nice. However, one of the sales person in the man’s department was very rude and unprofessional. I imagine that her title is Caitlin or something. It’s unlucky that the store has to lose prospects due to the unprofessional conduct of one among the workers.
Blatantly horrendous service experience immediately. I known as in to the shop this week to confirm that the 2 pairs of $seven-hundred footwear I bought on-line may very well be returned and re-purchased in store as a consequence of a dimension change. My inquiry was ultimately confirmed a day later and I used to be invited in. After driving forty five minutes from the suburbs, a new arrogant in retailer rep uncaringly told me they couldn’t help me as a result of “his manager stated so.” A couple of simple questions have been met with embarrassingly low competence, so quite than waste extra of my time and vitality I think I’ll simply keep on with Magnanni’s from here on out.
Nicely thanks to Olger, I can barely get my espresso down after seeing pics of his hairy toes! So that you either like Ferragamo or you don’t! I happen to be on the aspect of loving their footwear. My favourite is the basic low leather-based pump with the signature matching bow and gold hardware. I don’t put on them the traditional means with a St. John knit. I rock mine with skinny denims and typically boyfriend jeans. I’ve only had quality experiences with the shop. Yes, the Pelli water is a nice touch however for me, I discover the sales workforce to be professional but not in any respect snooty. I’ve had a few of their footwear for over ten years and other than a heal alternative they’re nonetheless going strong. My husband has two Ferragamo belts and each are nonetheless trying and working great after 15 years. Yep, they offer high quality leather merchandise that lasts and the look is traditional.
Yeah they have all of your Ferragamo wants, but gross sales employees is slightly annoying. I got here in decked out in ‘gamo holding my thousand dollar briefcase and when I was searching there was a gross sales rep following me around. Bruh. Nordstrom.
The manager, Jason reached out to me after my poor shopping experience. He apologized for his associate’s behavior. Most importantly he took the time to listen to me over my frustrations and considerations. I will certainly not use the identical gross sales affiliate again however I do admire Jason’s effort to make it proper.
I’m the toughest consumer to probably upset, however what I skilled Sunday Might twenty fourth was unacceptable. The shop was completely gorgeous, but the service was discpicable. If not for the product I might have given a 1 star. I never thought a retail site could really hurt someone’s feelings as they did with my good friend I was 21st the placement with. All I must say is Each SINGLE Buyer should be treated the same it doesn’t matter what the workers anticipate. So sad that these days we still face discrimination on age, gender, or race.
(Honestly it is a one star assessment for the unhelpful administration on the Ferragamo Chicago Retailer – Jason Ross / Megan not sure of her final title) My husband bought a pair of footwear from this Ferragamo retailer back in July of 2013 – this past Could he began to expertise this odd clicking noise from inside the only of the shoe to which we determined to convey them into the store for restore. Jason (the director) mentioned that we’d have to point out proof of buy and pay $145.00 to restore the shoe. (The $145 would cowl sending it off to their restore center). Much less $145.00 and a month or so later, we received the footwear — the clicking persisted. I called Jason again (clearly annoyed) expressing my disappointment that we had paid a premium for the sneakers and for this restore. He said that he was going on every week vacation however we may bring the footwear in and speak to the manager of the store. We did so later that day, to which Megan (the “supervisor”) advised us that she spoke to Jason and he stated that there was NOTHING they could do to help and reimbursed us for the cost of the repair. We asked for a contemporary pair of footwear: No. We asked to be reimbursed for the preliminary buy: No. We requested if they could supply us Another solutions – None. After having left the shop disheartened, my husband and i had been again to sq. one. From there, I called Ferragamo US Company and explained the state of affairs. Carmen Maduro could not be extra useful. She asked me to send the sneakers in and sent us a fresh pair to replace the clicking footwear! What a doll. Honestly, if it were not for Carmen – I would have lost complete faith on this expertise based mostly on poor customer support. When you’re employed in an business where sporting luxurious manufacturers are a should we can be reconsidering ever shopping for a Ferragamo product again thanks to Jason and Megan. I can definitely let you know that I won’t ever be returning to the Chicago store again.
Terrible service. I really like the Ferragamo Varina flat and was wanting to purchase a new shoe for the fall…however apparently the gross sales ladies had been too busy discussing their lunch order and combating over who was treating to pay their prospects any consideration. Might be shopping for my Ferragamos in Boston from now on. Fairly unhappy when this sale would have been exceedingly simple.
The service is ok in case you are gonna buy something from the store, they will pretend to be good till the purpose you end up shopping for nothing the place the service simply goes downhill. And in case you ever wanna fix your sneakers given you did nothing wrong with it (e.g the bow falls off by itself), they will charge ridiculously sum of money to have it fastened and blame you for not being careful whereas strolling. The money you paid for your shoes and the service you received are on totally different tiers. If Ferragamo keeps running their business like this, I am sure there might be one day that people will get bored with their services. At the very least for me, I will not store at Ferragamo ever once more!
I have purchased a number of Ferragamo products for myself and important other together with: 2 wallets (males’s and ladies’s), 3 pairs of footwear (2 girls’s 1 males’s), and a men’s belt. I’ve clearly seen a distinction in quality between the men’s and women’s products. I bought the males’s wallet over four years in the past and it still seems like new with none particular care. I bought the ladies’s wallet 2 years ago and the Varina bow on it’s torn up and the highest coat on the wallet is peeling off. I have never heard of a $500+ wallet falling apart in such a short amount of time (about 1 yr earlier than harm started to indicate). The shoes I bought less than a yr in the past are black, patent leather pumps. They developed creases within the toe field within just a few months, even with use of shoe bushes and minimal use every week. The caps on the underside of the pumps have come off, revealing the metal. I’ve despatched the shoes to the cobbler and the repair only lasted 2 weeks earlier than the metal confirmed once more. My other pair of footwear are Varina flats and, until you stroll outdoors without the risk of something getting in your sneakers, the bow will get soiled within a few months, even with gentle use and use of a cloth bag for storage. I contacted corporate customer ferragamo shoes second hand support and the wallet is irreparable and was not provided to be replaced. As for the sneakers they mentioned they could recommend an authorized repairer. Not the customer support I would count on for having spent a lot money on these merchandise and having them fall apart in such a brief amount of time. The males’s products have held up extraordinarily well. All have been purchased over 3 years in the past and nonetheless look nice without any type of special care given to them. I will never buy ladies’s Ferragamo products again and have been deterred sufficient from the customer service to never buy the males’s products again.
I’m going to sue this place as a result of my feet obtained hurt bleeding from those sneakers and they refuse to return them
The standard of service right here was wonderful. I didn’t stroll into the shop with anything specific in thoughts, however because the workers right here was so useful, I ended up choosing out some flats (my first pair of Ferragamo sneakers really). While I used to be looking at footwear, the employees was very energetic and friendly, which did not make me feel dangerous for trying on so many pairs to find my favourite ones. They had been offered useful advice and advisable some other products to assist me match the shoes. I didn’t really feel pressured to purchase at all by the workers since they had been very skilled, and only got a pair of flats in the end. They also despatched a “Thank you” card to my residence afterwards – what a pleasant contact to the quality service! I additionally made a go to to the Prada retailer on Oak. Although I appreciated the products there, the extent of service was simply not comparable. There was no private touch at Prada – sales reps dropped generic comments and appeared so much less enthusiastic. I perceive that Prada is a extra luxurious model, and that probably led to the indifference of the gross sales rep, however I want they may supply some more personal and excessive-high quality service like Ferragamo on Michigan.
This is a lovely upscale flagship store for Ferragamo with men’s footwear and clothes upstairs and ladies’s downstairs. The number of merchandise varies with the seasons and by no means disappoints. If you beloved this article and you would like to collect more info pertaining to Salvatore generously visit our web site. Caitlin, upstairs in males’s footwear offered excellent service particular-ordering even sale gadgets from another retailer. She was gracious, useful and efficient, an absolute pleasure to work with in each respect. Ferragamo high quality is unparalleled and that i extremely suggest this retail location.
Let me begin with the fact that I am a shoe woman. I was blissful to buy cute shoes virtually anyplace, however then began courting someone that acquired me hopelessly addicted to this place. While the man is gone, the love of this brand, and especially this retailer stays. Scott and Jason are fantastic and treat me like a protracted lost good friend once i come to the store. If only I could afford to shop here more. Damn me and my have to eat and pay payments!
The Hubs was on a loooooooonnnnnnnnnnnnnnggg mission to find shoes for our marriage ceremony that ended here. The footwear had been GORGEOUS. Lauren was the SA that worked with us here, and she was really nice. Wait although….to be truthful, they received me with the free Pelligrino once i walked in. I am simple that method. LOL
Great place for mens leather-based goods and sneakers. Very polite employees in case you stroll in with just a little confidence and look like you’re keen to spend some cash. I bought a really good black/brown reversible belt with a shiny double gancio belt buckle. Perfect for a suit or informal. Will definitely come again sooner or later to buy a pair of loafers. Only downside is that it’s much smaller than other Michigan ave shops but they are renovating presently.
Great service from manager Jason. Quick on stock for sneakers and belts.