357 N Rodeo Dr, Beverly Hills, CA
Being an enormous fan of Salvatore Ferragamo you failed large time. This was my first time at this Salvatore Ferragamo location in Beverly Hills. As I used to be in the realm I determined to cease by. The minute you stroll in you are not greeted at all. After looking around I wanted help. Lastly after nearly 10 minutes a gross sales affiliate said how can I enable you. So I knowledgeable the gross sales affiliate that I want to buy a pair of sneakers and some colon. One other 10 minutes goes by and no help. I used to be pondering the gross sales associate obtained busy. Sure sufficient my nephew ended discovering anyone else to assist me. In case you are looking for customer support don’t expect it right here at Salvatore Ferragamo. I’m the last individual to ever complain about service. I ended up getting no service. Whenever you see folks strolling out of the store that tells you something. I’m a big fan of Salvatore Ferragamo. The customer service must get up. I have no plans ever coming back to this location of Salvatore Ferragamo. You could have metropolis lot parking and meter parking.
This is my go to luxurious model when it comes to shoes, wallets and mens luggage. I was always fond of this italian model for its simplicity & superb leather-based. The shop on Rodeo is nothing totally different. Sales associates are at all times welcoming and useful, thoughts you, I at all times gown down (sweats or basketball shorts) when I am going to those boutiques and still get treated nicely (then once more, I by no means really am dressed up lol). They usually have most items I like out there and so they always exit of their way to supply me with a brand new piece & not the display.
Fantastic customer service not like the Beverly Center location. James Samandary is wonderful! Lovely instance of how one should worth their clients.
Really poor expertise. I bought a wallet from Vee and was overcharged $100 because of the merchandise being within the incorrect box, as they’ve a strange method of paying away from the customer. I had to come again into the store the following day to get a value adjustment, and never one person apologized about overcharging, not noticing the merchandise was incorrect, or me having to return again to the store. The South Coast Plaza store supplies a lot increased experience, and when there are this many sales individuals milling about with nothing to do and everybody ignoring poor buyer remedy there is an actual concern of service degree at this retailer.
i purchased a belt 2 sizes too large at the outlets for $70 (half price), and they instructed me to go to the boutique retailer to get 2 extra holes punched in. when i bought to this store, they snootily gave me a lecture on how dangerous it would look in the event that they punched the holes and informed me to go to a shoe smith to allow them to do it for $40. Effectively, that would defeat the aim of shopping for the belt at a discount in the first place. I insisted on them simply punching 2 more holes on the belt. Well, they did it for me, however I think they purposely made it look really ugly to show their point. It’s like they didn’t even try to align the brand new ones to the original ones……. wow…. great customer service…. I know I bought the belt at a low cost, but nonetheless, I did not anticipate them to damage my Ferragamo belt.
An employee was more concerned with chatting with her male friends than serving to me. I confirmed the rep a picture of the footwear I was looking for then she left, which I assumed was to seek out them for me – but as I was looking the shop’s different objects … I saw the identical rep talking with her buddies as an alternative of working. Talking with her mates was more important than serving to a paying buyer at a high-finish store I guess. The poor professionalism of this worker is an instance of why some brick and mortar shops fail or lose loyal customers. I bought the footwear I wanted after one other employee helped me find them!!
I’ve by no means seen a lot Ferragamo in my life. This retailer salvatore ferragamo two tone flats carries absolutely every thing you can think of. They even have some issues that are not accessible on-line either. The workers could be very knowledgable too. I had a few questions concerning their products and two of their employees helped me out completely.
I like to stroll round a retailer feeling like a murder suspect…. Not. Each room I went into I used to be adopted by security like I am about to steal something. Its one factor if its a sales affiliate asking you however its an entirely different factor when security asks you when you want something every time you take a step. Something I might have bought that day I’ll purchase at one other store.
I first stopped by on a weekday to attempt on a pair of heels in a half size smaller than what I had beforehand purchased. The sales lady was very helpful and attentive, offering her advice that the footwear sometimes run true to measurement and the patent leather doesn’t stretch. I stopped by once more over the weekend with my fiance to looks for a pair of males’s shoes. We have been there for about 10 minutes and never once did a sales affiliate offer their assist. We were seeking to try on a number of pairs of footwear and presumably make a purchase, but several individuals walked by with out even a glance. I don’t know what’s up with the service at many of the shops on Rodeo Drive, but the customer support just isn’t up to par. I’ll take my business someplace else.
These guys are great right here. Purchased many items here that last forever. Purses, girls’s and males’s footwear are comfortable. Typically they’ve sales gadgets which might be superb deal. Generally their leather-based goods are a fraction of the other huge designers and also last quite a bit longer.
The merchandise I was eyeing was no longer accessible on-line. It’s a flap shoulder bag in new bisque coloration. I used to be not expecting to find it in any Salvatore Ferragamo store however they have it on this one. The gross sales associate was also very helpful and accommodating. Positively a retailer to go to when looking for an unlimited assortment of Salvatore Ferragamo items.
TOM was extraordinarily rude. I was looking for sunglasses for myself and a wallet for my fiance. Working with another feminine consultant who was good, he came by on each instances and urged I take a look at one other retailer or take a stroll and think about my buy. Tom needs to take a stroll out of his behind. Positively won’t shop right here again.
Red shoe bins reign supreme in my closet. Positive, Ferragamo footwear aren’t at all times probably the most “hip” or “trendy” however they are all properly crafted, lady-like and can last you years to come. The semi-annual gross sales provide great reductions on many types and that i swear not just on the uglier ones. They also offer shoe stretching in retailer and may mail your properly loved ones to the restore shop in NJ to get mounted up if vital. I’ve at all times discovered the workers here very pleasant and helpful. Get on Jame’s mailing record and he ship all his prospects photos of all the collection from time to time. This is extraordinarily useful when the gross sales come around and also you want something that catches your eye both mailed to you or held for you immediately. In any other case poof they go!
My experiences with this store have been nothing but great! The employees may be very pleasant and prepared to help. Their clothes and shoes are of the highest quality and in case your lucky you will discover things on sale! Definitely value exploring while in BH. There are a couple of parking garages close to by with free two hour parking. Rating!
James! James! James! …Greatest salesperson!!! He was so helpful & friendly! I would never store with anyone else & I wish more salespeople have been like him. I ended up shopping for 4 pairs from him, regardless that I walked in with the intent of solely buying one. He appeared to be taught my style, & introduced out footwear for me to have a look at that I might like. Nicely clearly I preferred them! He wasn’t pushy in any respect though with the pairs I didn’t like & didn’t even stress me to purchase those I used to be not sure of. He simply offered to place them on hold whereas I thought of them, then I could call him & he’d ship them directly to me. Absolute sweetheart!! Made purchasing a pleasure, & I highly advocate you ask for him!!!!! Thanks James!!!!!
Certainly one of my favourite stores to discover on Rodeo!! So in love with their handbag and shoe collection. I have been eyeing this ballerina sneaker flat for someday and eventually was ready to choose it up in retailer. Got it it the plume color. They also have wide selection in their handbag collection. In all probability the world I spend essentially the most time looking. My favorite type is their sophia bag. Never go away house without it. Staff is nice right here. All the time helpful in serving to me discover what I am in search of.
Am I getting outdated I always thought of Ferragamo as an outdated lady model. You know, like high quality leather-based in musty designs, silk scarves in wealthy lady prints, costly excessive-collared clothing made for the wardrobe of one Lucille Bluth. But when Matt B. and that i hit Rodeo to buy for anniversary gifts, I noticed mine from the street in a window show. Properly completed, Salvatore. I used to be trying particularly for a versatile black clutch. I would been looking for months and nothing else had really caught my fancy. I stopped in and appeared on the Ferragamo and spent the next couple hours looking with Matt for his present and different candidates for mine. Earlier than closing time, we got here again and purchased it. It is an exquisite black leather clutch, structured and sleek with a look not in contrast to that of a really good e book cowl. I’m thrilled with it, even if this means my tastes are a bit older than they used to be. The store was properly organized, clear and fairly. I nonetheless think numerous the wares skew rich older aunt, but I’m proud of my purchase. We had been helped by an awesome sales affiliate named Jimmy. He was really friendly and useful, exhibiting us not only the clutch however a choice of men’s wallets for Matt, which we did not end up buying at Ferragamo. Matt and I don’t shop on Rodeo fairly often, but when we do it is good to have some welcoming service. We aren’t outdated or decked out sufficient to be taken for critical customers, so it would be straightforward to dismiss us. If we ever do determine to buy one thing at Ferragamo once more, I will be certain to give Jimmy a name. Maybe subsequent anniversary I will get a hankering for a cashmere turtleneck to cover those unsightly throat wrinkles.
Nice customer support and males’s shoe choice. You can order customized made sneakers in store.
So terrible customer support. I am waiting over one year to be carried out repairing my watch they usually stated to me ready two weeks and immediately, they stated wait two months more. Is it make sense to you Also, they By no means contact me again Till I name. Just purchase the opposite brands. So ridiculous.