14 Images & sixty three Opinions
They are not situated on the deal with provided above! (This review is for his or her relocated store scross the street inside valley truthful. .. Will transfer evaluate as soon as the new enterprise turns into out there on yelp) Got here here at this time and obtained improbable service by the older, tall/lean gentlemen. I didnt catch his name as he simply helped me with a return, however i should say. … His service topped all different associates id come throughout working in excessive finish retail retailers. Due to him, im considering taking my enterprise here instead of different model named stores i often store at the subsequent time i feel like treating myself out. Thanks for making my day with your incredible attitude and impeccable service! Both thumbs up.
I recently went to purchase a bag and the sales affiliate was extra concerned with the purchase somewhat than know about their baggage or products . Ought to you already know greater than the buyers about your bags in order for the client to make the most effective purchase decision Hmm
First time at Ferragamo in the present day. Was greeted promptly. The shop was clean and I really like their selections. The SA was helpful as nicely. She was not pushy. One factor that was bothersome was when, upon take a look at, a male SA made a remark to the female SA reminding her about their sales contest in front of me, asking, “how many of those had you offered as we speak ” this made the merchandise I bought seem nonexclusive and i felt like a sale to them. It was an inappropriate time for that conversation. Nevertheless, I might nonetheless verify them out again because I like their selections… however will make certain I do know what I will be purchasing for forward of time.
I’ve been shopping at Ferragamo ever since I was a bit of girl, and i recall accompanying my grandmother throughout her visits to Ferragamo stores to purchase her sneakers. It suffices it to say, I’m intimately aware of the brand, growing up seeing both my grandmother and my mom, donning Ferragamo merchandise, and having the brand as my private favorite too. It comes as a shame for me to should mark down this location on account of the next reason: I got here here on November four, 2017, with a friend. We browsed for somewhat bit, when, someday throughout our perusal, a gross sales lady approached us to ask if we needed any help with something. I declined politely, until I decided to ask about a new color for their Spring 2018 line, and in the event that they can be carrying another leather merchandise in that colour, other than that one bag in that specific color, on display on a shelf. The gross sales lady mentioned she had no thought. Okay, that is positive. I moved alongside to another a part of the shop–this time, their hairbands section. For this occasion, I asked the gross sales lady if they had been carrying hairbands in additional colours. Slightly than a simple “No”, the gross sales lady advised me that Ferragamo “doesn’t carry hairbands apart from black and brown”, with a form of “as a matter of truth” tone to her voice. I didn’t trouble reasoning out along with her that I personal a pink Ferragamo hairband, and just dismissed the err on account of her being a new employee, but for a model identify corresponding to Ferragamo, I won’t be as patient of a buyer as I could be for say, a store comparable to Kate Spade, a mid-tier model.
This review is not about the Ferragamo brand as a result of I’m a giant fan. This is about this explicit store inside Valleyfair. On Monday I went looking for a present for my girlfriend. I know she loves Gucci but determined I might look inside the mall first to see if I discover something totally different. Getting ready to go purchasing, I already knew to put on one thing nice because these stores are very judgmental. I wore good Joe denims (no holes), high heels, a pleasant sweater, and for the icing on the cake- one in every of my Louis Vuitton luggage. I am Asian and that i went with my good friend who’s a really handsome black man who dresses very properly. Once i walked into the shop, the safety guard (black swimsuit) and another affiliate were standing proper subsequent to the entrance and did not greet us. As we walked further into the store, one other associate (Asian) came up behind us, but did not say something. I stopped at the bags and appeared and one other lady (white) in denims and a t-shirt came and stood subsequent to me and the Asian sales affiliate promptly greeted her and requested if she wanted any help and she said no. I then left and walked deeper into the store to seek out my buddy. The Asian gross sales associate then adopted me to the back the place the males’s sneakers have been and stood there and watched us. I grew up within the south and positively know how it feels to be followed and watched for no cause. I informed my friend I did not see something and we left. I ended up shopping for a few things from Louis and Gucci. My level is, do not choose a guide by its cover. Be a bit of respectful. I would also suppose that if you suppose somebody goes to steal something you’d acknowledge them, so that they know you’re watching. This was essentially the most ridiculous experience I’ve ever had inside a retailer. Y’all must step your game up. Have customer support training , or simply get better sales associates. I won’t be procuring at this location and i hope other folks will not put up with this bulls*it both.
Must have been an off-day for the SAs at this location…Sunday midday in a mall Went in and requested to attempt on the Vara and Varina shoes. SA disappeared for 10 minutes after which took a telephone name with another customer looking for repairs. In the meantime, there have been no different clients in the store, and a pair of different SAs roaming round that made no contact. After she received off the cellphone, she then chatted with one other SA about a private problem and briefly glanced at me, then said she’d get more sneakers – with no explanation as to why there was a delay or a lot as a smile. Ended up simply leaving.
Great CS and merchandise. I initially got here in to verify that the shoe dimension I had picked for an exotic merchandise, only out there on-line, match. It didn’t. They have been very affected person with me, getting multiple sizes of comparable molds find the proper fit and giving good advice, and then ordering what I wished. Once i determined final-minute that I wanted a unique colour, they swapped it out with no points. I used to be in a position to return the sneakers ordered on-line with out making a visit to the UPS retailer. There was no pressure to buy and they have been never pissed off by my indecisiveness. Shout-out to the manager Almichael for creating such a relaxed setting.
Why would a purse costing $1600 will break within few months. The hardware is made of low cost materials and it broke. The shop refused to present the price of delivery and repairing the hardware. If I give the purse for repairs and they charge me outrage quantity, then I might be forced to pay. Why the shop would not provide us the restore shop name in order that one might take it there and get the cost of repairs. Don’t buy from this firm.
I stroll into this place once a month… this place is the worst… zero customer support — no greetings, no one approaches — they just stand around. People should be fired — or this store should simply shut down.
I would have given zero if Yelp permits me. Very bad service. Everybody was busy servicing gross sales potential. I used to be strolling in, asking to wash my wallet. The lady working there just greeted me and then ignored me, busing serving one other man who was probably to purchase.
Positioned a made to order driver sneakers in April and was informed it will take 10 weeks and got it almost 17 weeks later. Nobody instructed me in regards to the delay until I referred to as. The drivers look nice and that i love it. The final supervisor made up for the unhealthy experience.
Nice customer support offered by a very succesful sales associate, Maggie. She did mention the choice of enrolling my buy in the free 1 12 months warranty available on my buy so I’ll have to provide them additional star subtracted from the evaluation under. I shopped right here because Gucci now not had the shoe style I would wanted, this store exceeded my expectations.
This assessment is for the sales assistants. My mom and that i went to the mall and stopped by Ferragamo both dressed down. Be warned, in the event you seem like a mere Silicon Valley mortal, the ladies will frown upon you. We have been greeted by a false “hi there”, we greeted again and went to browse. I confirmed my mom one of the handbags I assumed she could like, one of many gross sales assistants quickly walked over and asked if we would have liked any assist. I said “just trying, thanks” she mentioned “let me present you that bag”. I politely declined since I’m the type of shopper who likes her space. She forcefully stated she would present me the bag as if my arms had been soiled and I could not afford the bag. I’m sorry ma’am however my arms have been clean, I may appear like a typical on a regular basis person however your stuck up perspective was not obligatory. Evidently we took our business elsewhere.
Their customer service is just the most effective. I walked in with shorts and a t-shirt and so they still took care of me. There is this one italian worker right here, he is the happiest guy ever. He talks like he received the lotto each day. This man makes me need to purchase something from right here. If you meet him, you may know what I imply. Very clear, all the things is nicely displayed. No stress.
I love this Ferragamo location. It is new and effectively organized. Was helped by Lorenzo, the overall manager. Lorenzo knows his stuff. He is visited the manufacturing facility in Italy and knows the Ferragamo lifestyle. Very good service My bf and that i picked up some loafers and gancino belts. They had the whole lot in our dimension! Salvatore Ferragamo is the most effective at quality and craftsmanship.
Very disappointed with the costumer service supplied at this location, I went in the shop with a buddy yesterday looking for a present for Father’s Day, for the reason that moment I stepped in the store my buddy and that i noticed one among the staff following us round the store looking at us as if we have been going to steal one thing, I received on the telephone and walked in the direction of the clothes for privateness and he stored staring at me and following me asking if I needed assist again and again, I want I’d’ve requested for his title however I did not, he looked like he was one of the salvatore ferragamo vara rave sardegna pebbled leather driving loafers managers which is even more disappointing, after I payed for the belt I acquired I discussed to the gross sales particular person that helped me what was taking place and how it was tremendous uncomfortable, he did not say anything he simply pretended I didn’t say something, definitely not going again to that location, being Latino doesn’t mean I can not afford Salvatore Ferragamo and it defiantly doesn’t suggest I went there to steal.
Nice customer support. I came in trying like a bum someday and so they still helped me instantly. Michael was very helpful regardless that I did not buy anything that day. I came again the next day and purchased two issues from him. I had to ship one item out and he was more than prepared to make every little thing very simple. The shop is a bit bit smaller than other shops I have been to but the service is what I come for.
During this busy weekend, we dared to do our own Christmas procuring, and that i imply for ourselves solely…… We walked in and had been immediately greeted by the sales peeps, everyone was so pleasant…… Alex was this young handsome salesperson that attended to us……we selected a pink bag, one of the newer selections out this season….. They’d an awesome choice on the sale facet (30% off), however did not really feel the other colors…… I must say this season really has some beautiful colour luggage and wallets, might need to go back and get that deep blue square handbag with the matching wallet……so pretty….. One other quick word to add, this retailer is positioned on the Santa Clara aspect of Westfield Mall, so you get a free bag vs. paying the ten cents…..weird…….however grateful……
Great Customer support each time we’re in here. Minus one star as a result of nobody ever informed us we will enroll so our names can be within the system and if the merchandise get broken, they can restore for us inside. Oh nicely!
Humor my snob side for a second, but Ferragamo has truly received me over with its quality, craftsmanship and amazing gross sales twice a year! I found stated sales when I was in Vegas last year and pondering that I just bump into some random good fortune. Things were priced SO properly, both the bf and i ended up buying one another sneakers (ha!) Fast forward one 12 months, having now gotten notifications of the sales, I knew exactly what it’s I needed to hit. They actually had some amazing items on sale, especially for men and their ladies’s line was not bad both. I like their flats so undoubtedly had to select up another pair at such nice offers. I actually was turned on to Ferragamo by a gf who was slave to their wallet / clutches. At the time I thought it was nice but it surely wasn’t one thing I needed. Now I perceive the simplicity, performance and the finesse of their designs! I’m positively an enormous fan of Ferragamo and this retailer is very fantastic for location and selection.